We are very sorry that the item you received doesn't fit.
Firstly, please check the size chart of the item you ordered to see if the item is correct with the size chart. Please take note that there might be ±5% deviation in length and width for manual measurement and production processes.
If you see that the item is not correct with the size chart, please contact us and provide us with the pictures of the item's measurements as follows for further support.
+ Shirts: Please measure the chest of the shirt, keep the ruler straight, and put it right below the armhole of the shirt:
+ Shorts/pants:
Please measure the hip, keep the ruler straight, and put it at the bottom point of the pocket:
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